Refund policy
At Kozylook, we value your trust and want you to shop with confidence. Please read our return, refund, and exchange guidelines below:
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If you receive a defective or damaged product, it is fully refundable.
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If you wish to return a product because you don’t like it, we accept returns only if the request is raised within 24 hours of delivery. The customer must ship the product back to us at:
📍 Ashadeep, Plot 298, Sec 31A, Vashi – Navi Mumbai, Maharashtra 400703
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Blouses are non-returnable due to hygiene purposes. To ensure better fitting, we provide extra margins for local alterations.
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Pre-draped sarees are strictly non-returnable.
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Products purchased under deep discounts or sale are not eligible for return.
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The brand reserves the right to provide either a refund to the original mode, a refund coupon, or store credit.
Exchanges
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If you would like to exchange an item, please ship it back to us in its original condition and packaging.
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Once received and approved, we will process an exchange within our collection.
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Shipping costs for returns or exchanges must be borne by the customer.
Non-Returnable / Non-Exchangeable Items
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Customized or made-to-order items (including sarees ordered with fall & pico, ready-to-wear finishing, or pre-draped sarees) cannot be returned or exchanged.
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International orders are not eligible for return or exchange, except in cases of damage/defect.
Process to Initiate a Return or Exchange
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Email us at kozylook@gmail.com or call us at +91 9324975573 within the mentioned timeline.
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Please mention your order number for quick processing.
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Our team will review your request and share return instructions.
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Once the product is received and passes quality checks, we will initiate your refund or exchange as applicable.
💡 Note: Shipping charges are non-refundable. Only the product cost will be refunded/exchanged after quality verification.