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FAQS
You can call us at +91 9324975573 between 9:00 am to 6:00 pm and speak to our team or write to us at kozylook@gmail.com for any queries related to Kozylook or your order.
Payment can be made through all registered Credit Cards and Debit Cards, Online payment through bank transfer, UPI, and Cash on Delivery.
You can check out the Saree and Blouse Length of all our sarees by clicking on the product and checking the details.
No, it is not compulsory to register to shop at koylook.com to browse. At the point of checkout, you will be required to register.
You can create an account at www.kozylook.com by signing up with a registered email ID. After entering your email ID, you’ll receive an OTP with which you can create your account & add your details.
You can cancel the order fully or partially before it is shipped. However, additions to your order or changes to the product ordered cannot be made. You need to place a new order for the same.
All sales are final and products are eligible only for return and exchanges for size related issues, within 7 days of delivery if original packaging and tags are intact and the product is not used or washed .
Customized items (such as special orders or personalized items) and items on discounts cannot be returned or exchanged or canceled.
International orders are not eligible for return and exchange
You can track your order through order status on our website, www.kozylook.com in my account section.
You may change the delivery address only when we have not billed and shipped your order. You have to call our team at +91 9324975573 between 9:00 am to 6:00 pm and can request the same.
You can write to us at kozylook@gmail.com while writing the following details: Date of birth, First Name, Last Name, Address, and Past order number of an order placed from your login id, if any.
Yes, it is possible to change your information; this can be done in the My Account section under the edit profile tab.
We will charge shipping for your order unless specified. Shipping charges may vary based on the amount of the order. If you want more information, you can see our shipping policy. We do not charge additional for any extra amount on the delivery, so you need not make the payment to the delivery man for your order.
We currently deliver to all major cities in India and overseas
At Kozylook, we do not store your card details. You are redirected to the respective bank's secure payment site when you enter the card details. Bank exchanges the data provided by you with your issuing bank through a Secured Socket Layer. Your bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details?